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Ordering & Shipping

SHIPPING TIME

Orders ship via USPS First Class or Priority Mail within 1 – 2 days after receiving your order. This is our only shipping option. After the tracking populates, shipping time within the U.S. is generally 1 to 5 business days depending on your proximity to Chicago. Shipping time outside the U.S. is generally 2 weeks. Don’t forget to check your spam folder for order confirmations and tracking emails. Tracking information is a guide and may need a couple days to update in the USPS system. During holidays this is usually the case. For international customers, once a package leaves the U.S., we are unable to offer further tracking assistance. This is because your specific country takes over delivery responsibility. Please check with your country’s guidelines about tracking and shipping times, etc. We ask our customers to please be patient and give your order sufficient time to arrive. We will do our part and ship your order ASAP.

STH
2020 N. California Ave.
Chicago, IL 60647
U.S.A.

(Not open to the public.)

ORDERING USING A CREDIT OR DEBIT CARD

We accept Visa, MC, or Discover credit or debit cards. We also accept PayPal and Amex via PayPal. Visa or MC gift cards can be used via PayPal. We do not have access to your credit card info. You can be confident knowing straighttohellapparel.com is a verified PayPal merchant. Make sure you are typing in the exact billing address on file with your bank. If you are experiencing issues at checkout, instead select the PayPal option and use your credit card via PayPal with your correct billing address. You do not need a PayPal account to complete your order.

INTERNATIONAL SHIPPING

We ship worldwide. You can start the checkout process and view the shipping fees you will be charged before you complete checkout. You will receive tracking when your order ships. Shipping times are stated above. Please note, it is possible you may have to pay customs duties when importing. There is nothing we can do about this. We do not know what the fees are in your country and we do not reimburse for fees. Please research your country’s importing requirements in advance. Unfortunately, our neighbor’s to the north in Canada usually charge customs duties. This is the nature of mail order.

RETURNED PACKAGES

If we ship your order to the address you give us, and it is incorrect or not your complete address, and your package arrives back to us as undeliverable, incorrect address, etc., we will send you a PayPal money request for the additional shipping fees to get your order back out to you. We will not accept responsibility for incorrect addresses given or issues with your location or mail service. What we will do is securely ship your order to the address given with your order.

IF YOUR ORDER IS LATE

We ask that you please be patient. Orders will be sent with tracking and as quickly and securely as possible. We ask you email us only if it has been over 2 weeks since you ordered if you are in the U.S. or if it has been over 3 weeks if you are outside the U.S. When you email, please include your order number. We work hard and want you to have your order just as much as you do!

CREDIT CARD OR CHECKOUT ISSUES

If our website is declining your credit card for security concerns, this can happen when the incorrect credit card number or billing address is attempted.  We do not have an order or payment from you, and any activity you see on your bank statement is “pending” only and will disappear shortly.  When you place your order, it is necessary the credit card expiration date and code on the back is correct, and the billing address entered at checkout matches the exact billing address with your bank.  Additionally, if you select Paypal on the checkout page, you can use any form of payment and you do not need a Paypal account to complete.  Sometimes Paypal can push through an order as well.  We apologize for the inconvenience, and your payment security is one of our most important goals.  If you are having additional difficulties at checkout, feel free to email us.

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Straight To Hell