Ordering & Shipping

SHIPPING TIME

Orders ship via USPS First Class or Priority Mail within 1 – 2 days after receiving your order. Shipping time within the U.S. is generally 1 week. Shipping time outside the U.S. is generally 2 weeks. Don’t forget to check your spam folder for order confirmations and tracking emails. Tracking information is a guide. As a package moves along through various shipping facilities, the barcode is scanned. Sometimes the scanners miss the package. Please be patient and give your order sufficient time to arrive.

ORDERING USING A CREDIT OR DEBIT CARD

We accept Visa, MC, or Discover credit or debit cards. We also accept PayPal. We do not have access to your credit card info. You can be confident knowing straighttohellapparel.com is a verified PayPal merchant. Make sure you are typing in the exact billing address on file with your bank. If you are experiencing issues at checkout, instead select the PayPal option after the checkout page and use your credit card via PayPal. You do not need a PayPal account to complete your order.

INTERNATIONAL SHIPPING

We ship worldwide. You can start the checkout process and view the shipping fees you will be charged before you complete checkout. You will receive tracking when your order ships. Shipping times are stated above. Please note, it is possible you may have to pay customs duties when importing. There is nothing we can do about this. We do not know what the fees are in your country and we do not reimburse for fees. Please research your country’s importing requirements in advance. Unfortunately, our neighbor’s to the north in Canada usually charge customs duties. This is the nature of mail order.

RETURNED PACKAGES

If we ship your order to the address you give us, and it is incorrect or not your complete address, and your package arrives back to us as undeliverable, incorrect address, etc., we will send you a PayPal money request for the additional shipping fees to get your order back out to you. We will not accept responsibility for incorrect addresses given or issues with your location or mail service. What we will do is securely ship your order to the address given with your order.

IF YOUR ORDER IS LATE

We ask that you please be patient. Orders will be sent with tracking and as quickly and securely as possible. We ask you email us only if it has been over 2 weeks since you ordered if you are in the U.S. or if it has been over 3 weeks if you are outside the U.S. When you email, please include your order number. We work hard and want you to have your order just as much as you do!

CREDIT CARD OR CHECKOUT ISSUES

If our website is declining your credit card for security concerns, this happens when the incorrect credit card number or billing address is attempted. We do not have an order or payment from you, and any activity you see on your bank statement is “pending” only and will disappear shortly. For security, our system is not processing further attempts to place your order. However, to get around this issue to complete your order, please follow these steps: At the beginning of checkout, select “PayPal” instead of the “Credit Card” option. You do not need a PayPal account. Make sure you are imputing your exact credit card and billing info. Click the “Submit” button one time only. Completing these steps will let your order process and you will receive an order confirmation. If you are having additional difficulties at checkout, feel free to email us.