Ordering & Shipping

SHIPPING TIME

We provide free U.S. shipping and returns. Orders ship via the United States Postal Service first class and priority mail or Fedex ground (domestic only). We currently do not offer expedited shipping. Orders ship within 1 to 2 business days. After the tracking populates, shipping time within the U.S. is an estimated 2 to 6 business days depending on your proximity. Shipping time outside the U.S. is generally 2 weeks but can take longer depending on each country’s mail system. Don’t forget to check your spam folder for order confirmations and tracking emails. Tracking information is a guide only, and may need a couple days to update in the system. This is usually the case during holidays. For international customers, once a package leaves the U.S., we are only able to track a package using the same tracking number you’ll be issued. Please check with your country’s guidelines about tracking and shipping times, etc. We ask our customers to please be patient and give your order sufficient time to arrive. We will do our part and ship your order ASAP.

ORDERING USING A CREDIT OR DEBIT CARD

We accept Visa, MC, DC, or Amex credit or debit cards. We also accept PayPal. Visa or MC gift cards can be used via PayPal. We do not have access to your credit card info. You can be confident knowing straighttohellapparel.com is a verified PayPal merchant. Make sure you are typing in the exact billing address on file with your bank. If you are experiencing issues at checkout, instead select the PayPal option and use your credit card via PayPal with your correct billing address. You do not need a PayPal account to complete your order.

INTERNATIONAL SHIPPING

We ship worldwide. You can start the checkout process and view the shipping fees you will be charged before you complete checkout. You will receive tracking when your order ships. Shipping times are stated above. Please note, it is possible you may have to pay customs duties when importing. There is nothing we can do about this. We do not know what the fees are in your country and we do not reimburse for fees. Please research your country’s importing requirements in advance. This is the nature of e-commerce. If you have a specific customs or shipping request, email us in advance so we can arrange it.

IF YOUR ORDER IS LATE

We ask that you please be patient. Orders will be sent with tracking and as quickly and securely as possible. We ask you email us only if it has been over 2 weeks since you ordered if you are in the U.S. or if it has been over 3 weeks if you are outside the U.S. When you email, please include your order number. We work hard and want you to have your order just as much as you do!

CREDIT CARD OR CHECKOUT ISSUES

Our website is declining your credit card for security concerns. This happens when the incorrect credit card number or billing address is attempted. “Pending” payment attempts will disappear shortly.

1. Have you double checked the credit card number, expiration date, and security code is a match?

2. Have you double checked the billing address matches the address on file with your bank? Did you use an apartment number? Did you move recently and need to update your address? For your security, billing addresses must match your exact address on file with your bank. That is word for word and number for number.

3. Would you like to select PayPal on the checkout page? Leave PayPal selected and do not select Credit Card. Doing so will push an order through with the correct billing address. You do not need a PayPal account to complete. Most checkout issues are resolved by selecting PayPal.

4. Amex can be used only with PayPal and you do not need a PayPal account to complete. Gift card credit cards can be used with PayPal only.

We apologize for the inconvenience, and your security is one of our most important goals.  If you are having additional difficulties at checkout, feel free to email us.