COVID-19 UPDATE Sept. 4, 2020: We are open for business and shipping, receiving, and managing customer service within healthcare guidelines. Please know that all orders received and returned will be processed as efficiently as possible. The USPS and FedEx may be experiencing delays due to covid, however we’ll always try our best. We’ll update here with any changes.
We provide free U.S. shipping and returns via the United States Postal Service and FedEx Ground. Orders ship from our warehouse within approximately 2 to 3 business days, not including the weekend or holidays. This standard processing time allows the warehouse time to pick, pack, and ship your order correctly. Non-refundable, domestic expedited shipping options are available via the USPS Priority Mail 2 – 3 or FedEx Overnight. Expedited shipping is an estimate and not guaranteed, according to the USPS and FedEx. Expedited shipping and estimated times of arrival start after our warehouse processes and ships your order within the specified approximate time frame (feel free to email us with your order number for expedited processing time). For free shipping, the arrival time within the U.S. is an estimated 5 to 7 business days. International shipping time is generally 2 weeks but can take longer depending on each country’s mail system. For special requests, let us know by replying to your order confirmation email and we’ll try our best. International orders ship via the USPS (which transfers mail to your country’s government mail) or FedEx Economy. Tracking information is a guide only, and may need a few days to update in the system. For international customers, once a package leaves the U.S., we are only able to track a package using the same tracking number you’ll be issued. Please check with your country’s guidelines about tracking and shipping times, etc. We ask our customers to please be patient and give your order sufficient time to arrive. We will always try our best.