SHIPPING TIME – DOMESTIC

We provide free U.S. shipping and returns via USPS Ground Advantage, FedEx SmartPost, or UPS SurePost. Orders ship in 1–3 business days, not including the weekend, holidays, and during sales. There are also upgraded shipping services available at checkout. If you are shipping to a PO box, please make sure “PO Box Free Shipping” is selected.

Estimated transit times:
Free Shipping: 2–8 days
PO Box Free Shipping: 2–8 days
FedEx Ground: 2–5 days
UPS Ground: 2–5 days
USPS Priority: 1–3 days
FedEx 2 Day: 2 days
FedEx Overnight: 1 day

UPGRADED SHIPPING SERVICES

Our warehouse processes orders ASAP, not including the weekend, holidays, and during sales. Transit times start after an order ships. Shipping fees are non-refundable. Due to the nature of e-commerce order allocation, same day shipping is usually not possible. According to shipping carriers, delivery dates are estimated and not guaranteed. FedEx and UPS delivery days are Monday through Friday. USPS delivery days are Monday through Saturday. If there are delays, please consult directly with the shipping carrier. We cannot be held responsible for possibly shipping carrier delays, as upgraded shipping is a service we pass to the carrier on your behalf, and delays (holidays, logistics, weather, etc.) are outside of our control. Feel free to email us with your order number for possible faster processing time, and we can try our best to accommodate special requests.

PO BOXES

Please make sure the “PO Box Free Shipping” option is selected at checkout. Due to the nature of PO boxes, failure to select “PO Box Free Shipping” may result in possible delivery issues. We may not be able to assist with all issues if “PO Box Free Shipping” is not selected. This is because PO box use and regulations are the responsibility of the box holder, so we offer the “PO Box Free Shipping” method to accommodate this.

INTERNATIONAL SHIPPING & TAXES

Pricing is in U.S. dollars. Orders ship in 1–3 business days. The USPS shipping option at checkout is approximately 2 weeks transit time, with the delivery managed by your country’s postal service. The FedEx shipping option is approximately 5 days transit time. These times are estimated and may take longer depending on each country’s importing regulations and postal system. You can start the checkout process to view the shipping fees before you complete checkout. Please note, the shipping fee is the cost of the postage and not possible duties or taxes. It is possible you may have to pay duties or taxes when importing, which the customer is responsible for. Unfortunately, we cannot provide assistance with this, because we do not know what the importing fees or laws are in other countries. We cannot reimburse for billed importing fees. This is the nature of international e-commerce.

REVISING AN ORDER

We are not able to revise an order. This is because our Chicago, Illinois headquarters receives the order, and then automatically passes the order to our Iowa warehouse for pulling, packing, and shipping. If there is time, we can try to cancel your order and issue a refund. Please follow the cancellation steps below. If your original order does end up shipping, you are welcome to return it following our return policy. Feel free to place a new order for the item(s) you prefer.

CANCELING YOUR ORDER

1. Reply from your order confirmation email.
2. Write “Immediate Attention” in the subject line.
3. Write your request to cancel in the email.
4. We can try our best to cancel an order. Please note, due to the nature of e-commerce, not all cancellation requests are able to be accommodated. Once the warehouse is packing or has completed an order, it cannot be canceled.
5. Orders with discontinued sale items are usually not available for cancellation, as our general sale item policy is no refunds on sale items. However, if you are placing a replacement order for a sale item, then we can try our best in accordance with our Revising An Order policy.

SALE ITEMS DISCONTINUED

Sale items being discontinued are not refundable. Each sale item product page has the following notice in red at the top of the page: SALE ITEMS ARE NON-REFUNDABLE AND RETURNS ARE ACCEPTED FOR EXCHANGE OR STORE CREDIT ONLY. If ordering a sale item, please be aware your order is non-refundable. If returning a sale item, we’ll email you a store credit gift card to use at your convenience. No exceptions.

PROMOTIONS

Promotional terms are as follows: Full-priced orders placed during the promotional dates. Previous orders will not be discounted. Promotions cannot be used in conjunction with previous promotions, exchange codes, coupons, or sale items.

ORDERING MULTIPLE SIZES, LARGE ORDER VOLUME, WARDROBE DEPARTMENTS, STYLISTS, MUSICIANS, ETC.

We appreciate your interest in STH! Over the years, we have tried to accommodate industry special requests. However, due to the abundance of requests these days, and due to the expensive nature of order fulfillment, shipping, and returns, we have implemented a policy to discourage ordering with the intention of returning for refund. Feel free to email us with any questions in advance of placing an order. We reserve the right to flag excessive returns for refund as abuse of our free shipping and returns policy, and future orders would be available for exchange / store credit only. We do not loan out inventory or offer industry promotions at this time. Returned items must be in new, folded, and unworn condition with all tags in place and in the original packaging. Returns are thoroughly inspected for wear and damage.

IF YOUR ORDER IS LATE OR MISSING

Orders ship as quickly and securely as possible. One of our main concerns is for you to receive your order from us in a timely manner. We will try our best to work with you and the shipping carrier to locate a package or resolve an issue. Late domestic packages require up to a week without a tracking update before we are able to resolve an issue. This allows a tracking number a reasonable amount of time to update or for a shipping carrier to complete an investigation. If there is an issue with your order, contact us within 30 days. Otherwise, we may not be able to address your issue. Orders that show delivery in the tracking are non-refundable.

DECLINED OR FAILED PAYMENTS & ORDERING ISSUES

Your order failed or was declined due to a credit card issue. This usually happens when an incorrect credit card number or billing address is used. Below are steps you can take to complete your order.

1. Please make sure your credit card number, expiration date, and security code matches the numbers on your card.

2. Make sure the billing address used matches the address on file with your bank, including any apartment number.

3. When you attempt checkout again, we recommended to use a different browser (Mozilla Firefox, Google Chrome, private browser, etc) so the system does not remain stuck on your first order attempt.

4. We also recommended to try a different device (mobile or computer) so the system does not remain stuck on your first order attempt.

5. Feel free to select PayPal (instead of Credit Card) on the checkout page and let PayPal complete your order. You do NOT need a PayPal account to checkout and you can still use your preferred form of payment. Most issues will be resolved with PayPal checkout.

6. If you are using a Visa or Mastercard gift card, make sure you first call the phone number on the back to register your card to your billing address.

7. If you do not have an order confirmation email with an order number from us, then we do not have your order. Any “pending” activity that may appear on your bank statement is not a successful payment and will disappear shortly.

8. Your security is one of our most important goals. If you would like to try to checkout again, please first attempt these troubleshooting ideas. If you are having additional difficulties at checkout, feel free to email us. When all else fails, please consult directly with your bank.

AFTERPAY & PAYPAL LATER

If you checkout with Afterpay or PayPal Later, please note your payment agreement is with them and not with us. We do not have additional information regarding your payment. If you are returning an order for refund, you will have to continue with your scheduled payments until your return is processed and refunded according to our specified timeline and policy. We will refund your order, and Afterpay or PayPal Later will refund your payment. If you are returning for exchange / store credit, you can also continue your scheduled payments.
• Afterpay can be used in these countries: USA, Canada, UK, Australia, and New Zealand.
• PayPal Later can be used in these countries: all that accept PayPal.
AFTERPAY – HOW IT WORKS