Returns & Exchanges

We provide free U.S. returns on unworn items within 30 days of your order. Refunds can be issued for full-priced items only within 30 days of your original payment. Exchange requests will be emailed a store credit coupon code for the original value paid so you can complete your exchange. Returns will be completed within 5 working days, and please give us the specified time to process your return. Items discontinued in the sale section are exchange / store credit only (unless placing a new order for the alternate size). For a successful return, you are responsible to follow these guidelines.

 

RETURNING AN ORDER TO US?
DID YOUR ORDER SHIP FROM ILLINOIS OR IOWA?

We ship from 2 locations. Please make sure you ship back to the correct warehouse listed on the packing slip and include this slip with your return. If you ship to the wrong location, you will be charged a $10 restocking fee. The pre-paid label below is for U.S. customers only. We cannot provide a free return after 30 days. Save the tracking number so you know when we receive your return, and add 3 working days for processing time. Refund and exchange times are below. Don’t forget to check your spam folder for our emails. Items received back after 30 days are subject to our discretion and will not be refunded.

 

ILLINOIS WAREHOUSE:
CLICK HERE TO PRINT A U.S. PRE-PAID USPS RETURN LABEL

STH
2020 N. California Ave.
Suite #7, Box #304
Chicago, IL 60647
U.S.A.
(Not open to the public and no in-person returns.)

 

IOWA WAREHOUSE:
CLICK HERE TO PRINT A U.S. PRE-PAID USPS RETURN LABEL

STH
311 21st St.
Camanche, IA 52730
U.S.A.

 

REFUNDS

Refunds are accepted for full-priced items within 30 days of your order or original payment. (Sale items are not refundable and will be issued store credit, unless you first place a new order for an alternate size. Email us your new order number so we can authorize a refund for a sale item as an exception. Let us know your new, replacement item order number when you have it. This is for sale item returns only.) Returns are processed within 3 to 5 business days after receiving, and we will email you to confirm your refund. If you would like to replace an item, feel free to place a new order for the item you prefer. This is the easiest method to change sizes. After initiated, refunds take approximately one week for the banks to process your refund back to your original method of payment. There are 3 – 4 financial institutions involved in payments and we will do our part to issue a refund in a timely manner. If there are delays, please consult directly with your bank. Please note, we can not process a refund past 30 days of the original payment, and multiple orders repeatedly exchanged are eligible for store credit / exchange only. Orders returned after 30 days will be issued store credit within our 45 day grace period. Orders returned after this period will be refused. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times and the condition of your return.

 

EXCHANGES / STORE CREDIT

Exchanges / store credit are available for U.S. customers within 30 days of your order. Sale items are not refundable and will be issued store credit (unless placing a new order for an alternate size – see above.) Exchange requests will be emailed a coupon code for the original value of your original purchase when your return is received and processed. You can use the code to checkout for the item you prefer. Returns are processed within 3 to 5 business days after receiving, if not sooner. During the fall/winter, returns may take an extra few days.

 

INTERNATIONAL CUSTOMERS

Customer is responsible for all international shipping fees. We can refund full-priced international orders or we can issue store credit so you can checkout for the item you prefer. See the 2 return options above. Returns must be shipped and postmarked within 30 days after receiving your order. Shipping fees and customs duties are not refundable. Email us in advance of placing your order if you have customs requirements.

 

SALE ITEMS DISCONTINUED

Sale items being discontinued are not refundable (unless placing a new order for an alternate size), or we offer an exchange / store credit if within our return policy. We’ll email you a store credit coupon code to use at your convenience.

 

DOWNLOAD PACKING SLIP

If you need a new packing slip to include with your return so we can locate your order when it’s received back to us, you can print it HERE. Failure to include your packing slip with your return will result in delayed processing.

 

DO NOT DAMAGE YOUR RETURN! MAKE SURE TO FOLD ITEMS WELL!

Items must be returned in new, folded, and unworn condition with all tags in place and in the original packaging. Returns are thoroughly inspected for wear and damage. Please show care when folding items and placing them into appropriate size packaging. Do not send back wrinkled items or jam items into small packaging, as that can cause undue stress to an item. We will show the same care when shipping your order. If you return items worn, wrinkled, damaged, washed, or smelling of cigarettes, we will ship them back to you. No exceptions.

 

GIFTS

Items received as gifts are available for return within our policy. We must have the order number to locate the original order.

 

DAMAGED ITEMS RECEIVED

When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within one week of receipt. Otherwise, we will not be able to address your issue. We cannot be held responsible for a damaged item, because we can not know how the item is being treated during use. If you damage your item due to wear and tear, we cannot be held responsible.

 

NO IN-PERSON EXCHANGES

We do not offer in-person exchanges. We offer exchanges in the above manner only.

 

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