We provide free U.S. returns on unworn items returned within 30 days from the shipped date. Refunds can be issued for full-priced items within 30 days from the ship date. Exchange requests will be emailed an exchange coupon code after your return is delivered and then processed, so you can complete your exchange. Returns will be completed within *approximately* 7 business days of delivery. During sales and holidays, returns may take additional time. Sale items discontinued in the sale section are exchange / store credit only. For a successful return, you are responsible to follow these guidelines.
CLICK HERE TO PRINT A PRE-PAID USPS RETURN LABEL AND AGREE TO OUR RETURN POLICY (U.S. CUSTOMERS ONLY)
STH
311 21st Street
Camanche, Iowa 52730
U.S.A.
(Ship returns to the Iowa warehouse only. Do not return to our Illinois location. If you return to Illinois, then we can only process a return for store credit.)
RETURNS PROCESSING TIME
The best way to know when we will process your return:
1. Save your tracking number.
2. If you do not have the tracking number, but used our return label, you can again click the link above to view the same label with the tracking number.
3. Look up the return tracking updates on the shipping carrier’s website.
4. After tracking updates to “delivered”, then know we received your return and it is safe.
5. Returns are processed at the warehouse within approximately 7 business days after delivery. After completion, we will email you either a refund confirmation or instructions to complete your exchange.
6. We thank you for your patience while the warehouse works hard to complete your return ASAP. Feel free to email us regarding the status of your return if it has been over the required 7 business days since delivery. We do not have additional information until we allow the warehouse the required processing time. We are happy to assist if return processing is indeed running late. During and after sales and holidays, processing times may take additional time due to high return volume. Thank you.
REFUNDS
Refunds are accepted for full-priced items returned and postmarked within 30 days from the shipping date of the original payment. Expedited shipping purchased at checkout is non-refundable. After initiated, refunds take approximately one week for the banks to process your refund back to your original method of payment. There are 2 – 4 financial institutions involved in payments, and we will do our part to issue a refund in a timely manner. If there are delays, please consult directly with your bank. We can not process a refund past 30 days of the shipping date, and multiple orders from an original payment repeatedly exchanged are again eligible for store credit / exchange only. Orders returned after 30 days from the shipping date date will be issued store credit within our 15 day grace period. Orders returned after 45 days will be refused. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times, return volume, and the condition of your return. We reserve the right to flag excessive returns for refund as abuse of our free shipping and returns policy, and future orders would be available for exchange / store credit only.
EXCHANGES / STORE CREDIT
Exchanges / store credit are available for U.S. customers returned and postmarked within 30 days from the shipping date. Exchange requests will be emailed an exchange code / store credit for the value of your purchase when your return is received and processed. At this time, you can use the code to complete your exchange or new order for the item you prefer. Discontinued sale items are not refundable and will be issued store credit (unless placing a new order for an alternate size – see above.) Orders returned after 30 days from the shipping date will be issued store credit within our 15 day grace period. Orders returned after 45 days will be refused. RETURNING MULTIPLE TIMES: Orders returned for exchange / store credit are only eligible again for exchange / store credit. We will not process a refund for orders returned multiple times from the same payment. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times, return volume, and the condition of your return.
INTERNATIONAL CUSTOMERS
Customer is responsible for all international shipping fees. We can refund full-priced international orders or we can issue store credit so you can checkout for the item you prefer. Please note on the return packing list which of the 2 options you prefer. Returns must be shipped and postmarked within 30 days after receiving your order. Shipping fees and customs duties are not refundable. Email us in advance of placing your order if you have special requirements. Please note, we need to receive a return back before we are able to process it.
SALE ITEMS DISCONTINUED
Sale items being discontinued are not refundable. Each sale item product page has the following notice in red at the top of the page: SALE ITEMS ARE NON-REFUNDABLE AND RETURNS ARE ACCEPTED FOR EXCHANGE OR STORE CREDIT ONLY. If returning a sale item, we’ll email you a store credit gift card to use at your convenience. No exceptions.
DO NOT WEAR OR DAMAGE YOUR RETURN! MAKE SURE TO FOLD ITEMS WELL!
Items must be returned in new, folded, and unworn condition with all labels and tags in place and in the original packaging. Returns are thoroughly inspected for wear and damage. Please show care when folding items and placing them into appropriate size packaging. Do not send back wrinkled or lint covered items. Do not jam items into small packaging, because that can cause undue stress to an item. We recommend lint rolling any applicable items. We will show the same care when shipping your order. If you return items worn, wrinkled, covered in lint or hair, damaged, washed, or smelling of fragrance or cigarettes, we will ship them back to you and we will not accept them for another return. No exceptions.
SHOES AND BOOTS RETURNS
Returns must have the returns information sticker on the bottom sole, and can not have any marks or wear on the sole or upper. Returns outside of our policy will be sent back. Thank you for your understanding.
REQUESTS AFTER RETURN COMPLETES
If you return your order for exchange / store credit, we will process your return accordingly. After you complete your return, and if you prefer to instead receive a refund, please make sure to request a refund within 30 days from the shipping date. Then we can accommodate your request when your return is received. This is the same refund timeline as our return policy. Please note, if your order has already been processed in the manner you originally requested and it is now outside of 30 days, then the exchange / store credit will stay as-is in accordance with your original return preference.
DAMAGED OR INCORRECT ITEMS RECEIVED
When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within 30 days. Otherwise, we will not be able to address your issue and we would have to follow our damaged and worn returns policy. We cannot be held responsible for a damaged or worn items returned back to us, because we would need to note what the issue is in advance of a return. This is to protect you as the customer if there was an issue with an item or order that was received.
AFTERPAY OR PAYPAL LATER
If you checkout with Afterpay or PayPal Later, please note your payment agreement is with them and not with us. We do not have additional information regarding your payment. If you are returning an order for refund, you will have to continue with your scheduled payments until your return is processed and refunded according to our specified timeline and policy. We will refund your order, and Afterpay or PayPal Later will refund your payment. If you are returning for exchange / store credit, you can also continue your scheduled payments.
HOW IT WORKS
RETURNS INFO
BITCOIN PAYMENTS
We proudly accept bitcoin. Please note, orders paid with BTC are available for exchange / store credit only.
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HOW IT WORKS
FURTHER READING
NO IN-PERSON EXCHANGES
We do not offer in-person exchanges. We offer exchanges in the above manner only.
ISSUES RESULTING FROM WEAR
The last thing we want is to disappoint customers. Please note, wear and tear is a normal occurrence when wearing clothing. We can not accurately comment on issues or be held responsible for wear and tear after the 30 day return window. If we can, we are happy to address any issues. Please note, we will not be able to assist with all issues, because we are not able to verify the conditions relating to user wear. Used clothing is not replaceable or returnable and will be sent back.