fbpx
 

Returns & Exchanges

We provide free continental U.S. returns on unworn items within 30 days from your order. Refunds can be issued for full-priced items only within 30 days from your original payment. Exchange requests will be emailed a store credit coupon code for the original value paid so you can complete your exchange. Returns will be completed within *approximately* 7 days of receiving your return, and please give us the specified time to process your return. During sales and holidays, returns may take additional time. Items discontinued in the sale section are exchange / store credit only (unless placing a new order for the alternate size). For a successful return, you are responsible to follow these guidelines.

 

CLICK HERE TO AGREE TO OUR POLICY AND PRINT A U.S. PRE-PAID USPS RETURN LABEL

STH
311 21st Street
Camanche, Iowa 52730
U.S.A.

(Ship returns to our Iowa warehouse only. Do not return to our Illinois showroom. If you return to IL then we can only process a return for store credit.)

 

RETURNS PROCESSING TIME

The best way to know when we will process your return:
1.  Save your tracking number.
2.  If you do not have the tracking number, but used our return label, you can again click the link above to view the same label with the tracking number.
3.  View tracking updates on the shipping provider’s website.
4.  After tracking updates to “delivered”, then know we received your return and it is safe.
5.  Returns are processed within approximately 7 days after receiving. After processing, we will email you either a refund confirmation or instructions to complete your exchange.
6.  During and after sales and holidays, processing times may take at least an additional week due to high return volume. Please be aware of this, and we thank you for your patience while the warehouse works hard to complete your return ASAP. Feel free to email us regarding the status of your return if it has been over the required 7 days since delivery. We do not have additional information until we allow the warehouse the required processing time. We are happy to assist if return processing is indeed running late.

 

REFUNDS

Refunds are accepted for full-priced items within 30 days from your order and original payment. Expedited shipping purchased at checkout is non-refundable. After initiated, refunds take approximately one week for the banks to process your refund back to your original method of payment. There are 2 – 4 financial institutions involved in payments, and we will do our part to issue a refund in a timely manner. If there are delays, please consult directly with your bank. We can not process a refund past 30 days of the original payment, and multiple orders from an original payment repeatedly exchanged are again eligible for store credit / exchange only. Orders returned after 30 days from your order date will be issued store credit within our 15 day grace period. Orders returned after 45 days will be refused. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times, free shipping options, and the condition of your return. Please note, we reserve the right to flag excessive returns for refund as abuse of our free shipping policy, and future orders would be available for exchange / store credit only.

 

EXCHANGES / STORE CREDIT

Exchanges / store credit are available for U.S. customers within 30 days from your order and original payment. Exchange requests will be emailed a store credit gift card for the original value of your purchase when your return is received and processed. At this time, you can use the credit to complete your exchange order for the item you prefer. Discontinued sale items are not refundable and will be issued store credit (unless placing a new order for an alternate size – see above.)  Orders returned after 30 days from your order will be issued store credit within our 15 day grace period. Orders returned after 45 days will be refused. RETURNING MULTIPLE TIMES: Orders returned for exchange / store credit are only eligible again for exchange / store credit. We will not process a refund for orders returned multiple times from the same payment. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times and the condition of your return.

 

INTERNATIONAL CUSTOMERS

Customer is responsible for all international shipping fees. We can refund full-priced international orders or we can issue store credit so you can checkout for the item you prefer. Note the two return options above. Returns must be shipped and postmarked within 30 days after receiving your order. Shipping fees and customs duties are not refundable. Email us in advance of placing your order if you have special requirements. Please note, we need to receive a return back before we are able to process it.

 

SHOES AND BOOTS RETURNS

Returns must have the returns information sticker on the bottom sole, and can not have any marks or wear on the sole or upper. Returns outside of our policy will be sent back. Thank you for your understanding.

 

SALE ITEMS DISCONTINUED

Sale items being discontinued are not refundable. Each sale item product page has the following notice in red at the top of the page: SALE ITEMS ARE NON-REFUNDABLE AND RETURNS ARE ACCEPTED FOR EXCHANGE OR STORE CREDIT ONLY. If returning a sale item, we’ll email you a store credit gift card to use at your convenience. No exceptions.

 

DOWNLOAD PACKING SLIP

If you need a new packing slip to include with your return so we can locate your order when it’s received back to us, you can print it HERE. Failure to include your packing slip with your return will result in delayed processing.

 

DO NOT DAMAGE YOUR RETURN! MAKE SURE TO FOLD ITEMS WELL!

Items must be returned in new, folded, and unworn condition with all tags in place and in the original packaging. Returns are thoroughly inspected for wear and damage. Please show care when folding items and placing them into appropriate size packaging. Do not send back wrinkled or lint covered items.  Do not jam items into small packaging, because that can cause undue stress to an item. We recommend lint rolling any applicable items. We will show the same care when shipping your order.  If you return items worn, wrinkled, covered in lint or hair, damaged, washed, or smelling of fragrance or cigarettes, we will ship them back to you and we will not accept them for another return. No exceptions.

 

RETURNS FROM SALE PROMOTIONS

A full-priced item ordered during a sale promotion is available for refund or exchange / store credit, as long as the rest of the returns policy is followed. If you are returning for an even exchange of the exact same item in a different size, then as a courtesy to you, we will automatically issue your store credit exchange code for the full value (price paid at checkout + the discount received). This means you keep your original order’s savings because you are making an even exchange. Select “Exchange” in the returns dropdown menu as your return option. Please note: if you are not making an even exchange, then your store credit code would be issued for the original price paid at checkout. We are not able to gift you additional funds to order different items after a promotion ends. Promotional savings are for the item ordered during a promotion and not for continual shopping. Thank you for your understanding. Select “Store Credit” in the returns dropdown menu as your return option.

 

DAMAGED OR INCORRECT ITEMS RECEIVED

When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within one week of receipt. Otherwise, we will not be able to address your issue. We cannot be held responsible for a damaged item, because we can not know how the item is being treated during use. If you damage your item due to wear and tear, we cannot be held responsible. We try are absolute hardest to always ship the correct item, but unfortunately due to the nature of e-commerce, occasionally miss ships can happen. If you receive an incorrect item, please let us know ASAP. We’ll still have to receive the miss ship back from you with free returns (being a small business, we can not take a loss on this), and we’ll ship your correct item ASAP with heartfelt apologies. Thank you for your patience and understanding!

 

AFTERPAY OR PAYPAL LATER

If you checkout with Afterpay or PayPal Later, please note your payment agreement is with them and not with us. We do not have additional information regarding your payment. If you are returning an order for refund, you will have to continue with your scheduled payments until your return is processed and refunded according to our specified timeline and policy. We will refund your order, and Afterpay or PayPal Later will refund your payment. If you are returning for exchange / store credit, you can also continue your scheduled payments.
HOW IT WORKS
RETURNS INFO

 

NO IN-PERSON EXCHANGES

We do not offer in-person exchanges. We offer exchanges in the above manner only.

 

ISSUES RESULTING FROM WEAR

The last thing we want is to disappoint customers.  Please note, wear and tear is a normal occurrence when wearing clothing. We can not accurately comment on issues or be held responsible for wear and tear after 60 days from delivery. If we can, we are happy to address an issue. However, we will not be able to assist with all issues, because we are not able to verify the conditions relating to user wear. Used clothing is not replaceable or returnable and will be sent back.

 

 

KEEP UP WITH US

New apparel & everything

Straight To Hell

';