2020 N. California Ave.
Chicago, IL 60647
The easiest way to exchange an item is to first place a new order for the replacement item you want, and then send back the original item with the Return/Exchange Form to receive a refund. Return shipping fees are non-refundable. Refunds will be issued within 3 days after the item is received. You can select the Refund box on the return form. Do not fill out the Exchanged For section.
If you do not want to place a new order, send back the item with the Return/Exchange Form. You are responsible for return shipping fees. After receiving, we will ship your replacement item. Store credit will be issued if exchanging an item with a $100 value or less or for international exchanges, and we will email you a coupon code for the value of the returned item and you are responsible for any shipping fees on orders of $100 or less or for international customers. You can select the Exchange box or Webstore Credit box on the return form and complete the Exchanged For section.
If you do not want to exchange, send back the full-priced item with the Return/Exchange Form. There are no refunds on items permanently on sale. Refunds usually take up to a week for the banks to process your payment back to your original method of payment. If there are delays, please consult directly with your bank. You can select the Refund box on the return form.
International returns and exchanges should follow 1 of the 2 methods listed above . You will either Place A New Order or do A Straight Exchange via Webstore Credit. You are responsible for all return shipping fees, which is why international exchanges are for Webstore Credit. When you send back an item, it should be specified as a “no value return/exchange”. You can select the Webstore Credit box on the return form and we’ll email you your coupon code. If returning for a refund, you can select the Refund box.
Items on permanent sale are non-refundable. Store credit will be issued when returning a discontinued item, and the above info applies. Items bought during a promotion are still refundable.
Order numbers can be found in the email confirmation you were emailed, or by logging into your account on our website. If you cannot find it, you can email us. If you cannot find the Return/Exchange Form inside your package, you can print it HERE. Returns received with no info included cannot be processed.
Returns are processed and shipped within approximately 3 days after receiving. You will receive an update email and a tracking email. Please be patient and trust we are working hard on your return. Thank you for your patience.
Items must be returned in new, unworn, and unwashed condition with all tags in place. Please show care when folding items and when placing them into an appropriate size box. Do not jam items into small packaging, as that can cause undue stress to an item. We will show the same care when shipping your order. If you return items that are used, damaged, washed, or smelling of cigarettes, we will ship them back to you.
You can exchange and upgrade for an item of higher value. The easiest way is to follow “Place A New Order” above. You can also ship back the original order for store credit and place an upgraded order at your convenience after you receive your coupon code. Sale items can be upgraded in these 2 ways as well. If you place a new order, on the Return/Exchange Form, you can include both order numbers so we know you upgraded and we know which order to refund. Even though there are no refunds on sale items, this is technically an exchange via an upgrade.
If you received an item as a gift and want to exchange, we can accommodate you. However, we must have the order number to locate the original order.
We are not responsible if your return package is damaged or lost on its way back to us. We recommend packaging securely and shipping with tracking.
When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within 1 week of receipt. Otherwise, we will not be able to process your claim as we cannot be held responsible for general wear and tear.
Exchanges are generally processed through the mail. We are currently not able to process exchanges at our location. However, our partner Belmont Army at 1318 N Milwaukee Ave, Chicago, IL 60622 in Wicker Park is available to assist with exchanges. They have a wide selection of STH apparel. Customer must have printed order confirmation receipt, no exceptions. Full priced items in new condition, within 15 days of receiving the item, exchanges of same or greater value only. Belmont Army has the right to refuse an exchange if it falls outside of this policy.