Returns & Exchanges

COVID-19 RETURNS UPDATE 3/31/20: We have extended our return time to 60 days from the date of your order, starting with orders placed 3/31/20 and after. If you want to use our U.S. return label below, make sure you still print or save it to your device within the standard 30 days, otherwise the link will expire and we can not issue a replacement label. This extended policy is available for returns for refund, exchange, or store credit. During this time, returns make take an extra few days for processing, and we’re working as efficiently as possible. We’ll update here with any changes.

 

We provide free continental U.S. returns on unworn items within 30 days from your order. Refunds can be issued for full-priced items only within 30 days from your original payment. Exchange requests will be emailed a store credit coupon code for the original value paid so you can complete your exchange. Returns will be completed within approximately 5 working days, and please give us the specified time to process your return. During the fall/winter, returns may take an extra few days. Items discontinued in the sale section are exchange / store credit only (unless placing a new order for the alternate size). For a successful return, you are responsible to follow these guidelines.

 

RETURNING AN ORDER TO US?
DID YOUR ORDER SHIP FROM OUR IOWA OR ILLINOIS WAREHOUSE?

We cannot provide a free U.S. return after 30 days. Please make sure you ship back to the correct warehouse listed on the packing slip or located in your tracking number and include the packing slip with your return. If you ship to the wrong location, you will be charged an approximate $10 – $15 restocking fee so we can ship to the correct warehouse. Return labels will only populate if you’re in the correct warehouse returns portal, so returning to the correct warehouse with our label won’t be be an issue. The pre-paid label below is for continental U.S. customers only. Save the tracking number so you know when we receive your return, and add approximately 5 business days for processing time. Don’t forget to check your spam folder for our emails. Items shipped back after 30 days are subject to our discretion and will not be refunded.

 

IOWA WAREHOUSE:
CLICK HERE TO PRINT A U.S. PRE-PAID USPS RETURN LABEL

STH
311 21st St.
Camanche, IA 52730
U.S.A.

 

ILLINOIS WAREHOUSE:
CLICK HERE TO PRINT A U.S. PRE-PAID USPS RETURN LABEL

STH
2020 N. California Ave.
Suite #7, Box #304
Chicago, IL 60647
U.S.A.
(Not open to the public and no in-person returns.)

 

REFUNDS

Refunds are accepted for full-priced items within 30 days from your order and original payment. Returns are processed within approximately 5 business days after receiving, and we will email you to confirm your refund. Expedited shipping purchased at checkout is non-refundable. During the fall/winter, returns may take an extra few days. After initiated, refunds take approximately one week for the banks to process your refund back to your original method of payment. There are 3 – 4 financial institutions involved in payments and we will do our part to issue a refund in a timely manner. If there are delays, please consult directly with your bank. We can not process a refund past 30 days of the original payment, and multiple orders from an original payment repeatedly exchanged are again eligible for store credit / exchange only. Orders returned after 30 days from your order date will be issued store credit within our 15 day grace period. Orders returned after 45 days will be refused. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times, free shipping options, and the condition of your return. Please note, we reserve the right to flag excessive returns for refund as abuse of our free shipping policy, and future orders would be available for exchange / store credit only. We’ll email you with a notice if your returns are flagged.  SALE ITEM RETURNS: the only way discontinued sale items are refundable, is if you first place a new order of the same or higher value. Email us your new order number so we can note the exception and authorize a refund. Otherwise, discontinued sale items will be issued store credit.

 

EXCHANGES / STORE CREDIT

Exchanges / store credit are available for U.S. customers within 30 days from your order. Sale items are not refundable and will be issued store credit (unless placing a new order for an alternate size – see above.) Exchange requests will be emailed a gift card for the original value of your original purchase when your return is received and processed. You can use the code to checkout for the item you prefer. Returns are processed within approximately 5 business days after receiving. During the fall/winter, returns may take an extra few days. Orders returned after 30 days from your order will be issued store credit within our 15 day grace period. Orders returned after 45 days will be refused. Orders originally returned for exchange / store credit can not be later refunded after 30 days from your order. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times and the condition of your return.

 

INTERNATIONAL CUSTOMERS

Customer is responsible for all international shipping fees. We can refund full-priced international orders or we can issue store credit so you can checkout for the item you prefer. See the 2 return options above. Returns must be shipped and postmarked within 30 days after receiving your order. Shipping fees and customs duties are not refundable. Email us in advance of placing your order if you have customs requirements.

 

SALE ITEMS DISCONTINUED

Sale items being discontinued are not refundable (unless placing a new order for an alternate size). Returns are accepted for exchange / store credit if within our return policy. We’ll email you a store credit gift card to use at your convenience. Not liking an item or an item not fitting, can not make a non-refundable item eligible for a refund.

 

DOWNLOAD PACKING SLIP

If you need a new packing slip to include with your return so we can locate your order when it’s received back to us, you can print it HERE. Failure to include your packing slip with your return will result in delayed processing.

 

DO NOT DAMAGE YOUR RETURN! MAKE SURE TO FOLD ITEMS WELL!

Items must be returned in new, folded, and unworn condition with all tags in place and in the original packaging. Returns are thoroughly inspected for wear and damage. Please show care when folding items and placing them into appropriate size packaging. Do not send back wrinkled or lint covered items.  Do not jam items into small packaging, because that can cause undue stress to an item. We recommend lint rolling any applicable items. We will show the same care when shipping your order.  If you return items worn, wrinkled, covered in lint or hair, damaged, washed, or smelling of fragrance or cigarettes, we will ship them back to you. No exceptions.

 

GIFTS

Items received as gifts are available for return within our policy. We must have the order number to locate the original order.

 

DAMAGED OR INCORRECT ITEMS RECEIVED

When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within one week of receipt. Otherwise, we will not be able to address your issue. We cannot be held responsible for a damaged item, because we can not know how the item is being treated during use. If you damage your item due to wear and tear, we cannot be held responsible. We try are absolute hardest to always ship the correct item, but unfortunately due to the nature of e-commerce, occasionally miss ships can happen. If you receive an incorrect item, please let us know ASAP. We’ll still have to receive the miss ship back from you with free returns (being a small business, we can not take a loss on this), and we’ll ship your correct item ASAP with heartfelt apologies. Thank you for your patience and understanding!

 

AFTERPAY PAYMENTS

If you checkout with Afterpay, please note your payment agreement is with Afterpay and not with us. We do not have additional information regarding your payment. If you are returning an order for refund, you will have to continue with your scheduled Afterpay payments until your return is processed and refunded according to our specified timeline and policy. We will refund your order, and Afterpay will refund your payment. If you are returning for exchange / store credit, you can also continue your scheduled payments to Afterpay.

 

NO IN-PERSON EXCHANGES

We do not offer in-person exchanges. We offer exchanges in the above manner only.

 

ISSUES RESULTING FROM WEAR

The last thing we want is disappointed customers. If we can or if appropriate, we will try our best to help with some situations. However, wear and tear is a normal occurrence when wearing clothing. We can not be held responsible for wear and tear after 30 days from delivery. Feel free to send us a photo and description of the issue, and we can try our best to help if we are able to. Please note, we will not be able to assist with all issues, because we are not able to verify the conditions relating to user wear. Used clothing is not returnable and will be sent back.

 

 

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