HOLIDAY PROMOTION NOTICE 11/10/23: We have extended our returns time for orders placed between November 10 and December 25. These orders will have 60 days to return. Returns will be processed as efficiently as possible. However, please allow additional processing time during promotions and holidays. The USPS may be experiencing seasonal delays.
We provide free U.S. returns on unworn items returned within 30 days from the shipped date. Refunds can be issued for full-priced items within 30 days from the ship date. Exchange requests will be emailed an exchange coupon code after your return is delivered and then processed, so you can complete your exchange. Returns will be completed within *approximately* 7 business days of delivery. During sales and holidays, returns may take additional time. Sale items discontinued in the sale section are exchange / store credit only. For a successful return, you are responsible to follow these guidelines.
CLICK HERE TO PRINT A PRE-PAID USPS RETURN LABEL AND AGREE TO OUR RETURN POLICY (U.S. CUSTOMERS ONLY)
STH
311 21st Street
Camanche, Iowa 52730
U.S.A.
(Ship returns to the Iowa warehouse only. Do not return to our Illinois location. If you return to Illinois, then we can only process a return for store credit.)
RETURNS PROCESSING TIME
The best way to know when we will process your return:
1. Save your tracking number.
2. If you do not have the tracking number, but used our return label, you can again click the link above to view the same label with the tracking number.
3. Look up the return tracking updates on the shipping carrier’s website.
4. After tracking updates to “delivered”, then know we received your return and it is safe.
5. Returns are processed at the warehouse within approximately 7 business days after delivery. After completion, we will email you either a refund confirmation or instructions to complete your exchange.
6. We thank you for your patience while the warehouse works hard to complete your return ASAP. Feel free to email us regarding the status of your return if it has been over the required 7 business days since delivery. We do not have additional information until we allow the warehouse the required processing time. We are happy to assist if return processing is indeed running late. During and after sales and holidays, processing times may take additional time due to high return volume. Thank you.
REFUNDS
Refunds are accepted for full-priced items returned and postmarked within 30 days from the ship date of the original payment. Expedited shipping purchased at checkout is non-refundable. After initiated, refunds take approximately one week for the banks to process your refund back to your original method of payment. There are 2 – 4 financial institutions involved in payments, and we will do our part to issue a refund in a timely manner. If there are delays, please consult directly with your bank. We can not process a refund past 30 days of the shipping date, and multiple orders from an original payment repeatedly shipped or exchanged are eligible for store credit / exchange only. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times, return volume, and the condition of your return. We reserve the right to flag excessive returns for refund as abuse of our free shipping and returns policy, and future orders would be available for exchange / store credit only.
EXCHANGES / STORE CREDIT
Exchanges / store credit are available for U.S. customers returned and postmarked within 30 days from the ship date. After your return is received at the warehouse and then processed by our returns dept, we’ll email you an exchange / store credit code so you can place an exchange order for the item you prefer. Discontinued sale items are not refundable and will be issued store credit. RETURNING MULTIPLE TIMES: Orders returned for exchange / store credit are only eligible again for exchange / store credit. We will not process a refund for orders shipped or returned multiple times from the same payment. We try our best to offer a fair return policy with free U.S. shipping and returns, and we ask that you please respect our policy as related to return times, return volume, and the condition of your return.
INTERNATIONAL CUSTOMERS
Customer is responsible for all international shipping fees. We can refund full-priced international orders or we can issue store credit so you can checkout for the item you prefer. Please note on the return packing list which of the 2 options you prefer. Returns must be shipped and postmarked within 30 days after receiving your order. Shipping fees and customs duties are not refundable. Email us in advance of placing your order if you have special requirements. Please note, we need to receive a return back before we are able to process it.
SALE ITEMS DISCONTINUED
Sale items being discontinued are not refundable. If returning a sale item within 30 days from the ship date, we will email you a store credit gift card. Each sale item product page has the following notice in red at the top of the page: SALE ITEMS ARE NON-REFUNDABLE AND RETURNS ARE ACCEPTED FOR EXCHANGE OR STORE CREDIT ONLY. No exceptions.
DO NOT WEAR OR DAMAGE YOUR RETURN. MAKE SURE TO FOLD ITEMS WELL.
Items must be returned in new, folded, and unworn condition with all labels and tags in place and in the original packaging. Returns are thoroughly inspected for wear and damage. Please show care when folding items and placing them into appropriate size packaging. Do not send back wrinkled or lint covered items. Do not jam items into small packaging, because that can cause undue stress to an item. We recommend lint rolling any applicable items. We will show the same care when shipping your order. If you return items worn, wrinkled, covered in lint or hair, damaged, washed, or smelling of fragrance or cigarettes, we will ship them back to you and we will not accept them for another return. Do not alter or customize an item you are returning. No exceptions.
SHOES AND BOOTS RETURNS
Returns must have the returns information sticker on the bottom sole, and can not have any marks or wear on the sole or upper. Returns outside of our policy will be sent back. Thank you for your understanding.
REQUESTS AFTER RETURN COMPLETES
If you return your order for exchange / store credit, we will process your return accordingly. After you complete your return, and if you prefer to instead receive a refund, please make sure to request a refund within 30 days from the shipping date. Then we can accommodate your request when your return is received. This is the same refund timeline as our return policy. Please note, if your order has already been processed in the manner you originally requested and it is now outside of 30 days, then the exchange / store credit will stay as-is in accordance with your original return preference.
DAMAGED OR INCORRECT ITEMS RECEIVED
When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within 30 days. Otherwise, we will not be able to address your issue and we would have to follow our worn and damaged policy above. We cannot be held responsible for a damaged or worn items returned back to us, because we would need to note what the issue is in advance of a return. Do not alter or customize an item you are returning.
NO IN-PERSON EXCHANGES
We do not offer in-person exchanges. We offer exchanges in the above manner only.
ISSUES RESULTING FROM WEAR
The last thing we want is to disappoint customers. Please note, wear and tear is a normal occurrence when wearing clothing. We can not accurately comment on issues or be held responsible for wear and tear after the 30 day return window. If we can, we are happy to address any issues. Please note, we will not be able to assist with all issues, because we are not able to verify the conditions relating to user wear. Used clothing is not replaceable or returnable and will be sent back.