2020 N. California Ave.
Chicago, IL 60647
(Not open to the public.)
The fastest and easiest way to exchange an item is to first place a new order for the replacement item you want, and then send back the original item with the return form to receive a refund. We do not exchange items unless they have a $100 value or more (see below). Items returned with a $100 value or less will be refunded. Shipping fees are non-refundable. Refunds will be issued within 3 days after the item is received.
This section for exchanges applies to items with a $100 value or more. If you want to exchange an item with a $100 value or less, please follow PLACE A NEW ORDER. If you do not want to place a new order for an item with a $100 value or more, you can ship back your item with the return form for an exchange. We will cover U.S. shipping fees back to you on orders with a $100 value or more.
If you do not want to exchange or PLACE A NEW ORDER, send back the full-priced item with the return form. There are no refunds on items permanently on sale. Refunds usually take approximately a week for the banks to process your refund back to your original method of payment. Please have patience, as there are 3 – 4 financial institutions involved in payments. If there are delays, please consult directly with your bank. Select the Refund box on the return form.
We do not exchange international orders. Please follow PLACE A NEW ORDER. Returns received will be refunded. Shipping fees are non-refundable.
Sale items being discontinued are non-refundable unless you first PLACE A NEW ORDER for the correct size. Items returned without first re-ordering a replacement will be issued store credit via email. When you follow PLACE A NEW ORDER, include both order numbers on the return form so we know you placed a new order and which to refund. Does not apply for orders during a sale promotion.
Order numbers can be found in the email confirmation you were emailed, or by logging into your account on our website. If you cannot find it, you can email us. If you cannot find the return form inside your package, you can print it HERE. Returns received with no info included cannot be processed.
Returns are processed and shipped within approximately 2 days after receiving. You will receive an update email and a tracking email. Please be patient and trust we are working hard on your return. Thank you for your patience.
Items must be returned in new, unworn, and unwashed condition with all tags in place. Please show care when folding items and when placing them into an appropriate size box. Do not jam items into small packaging, as that can cause undue stress to an item. We will show the same care when shipping your order. If you return items that are used, damaged, washed, or smelling of cigarettes, we will ship them back to you.
If you received an item as a gift and want to exchange, we can accommodate you. However, we must have the order number to locate the original order.
We are not responsible if your return package is damaged or lost on its way back to us. We recommend packaging securely and shipping with tracking.
When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within 1 week of receipt. Otherwise, we will not be able to process your claim as we cannot be held responsible for damaged items. If you damage your item while wearing, we cannot be held responsible. If you’d like to let us know the issue, we’re happy to suggest a means for repair.
Exchanges are generally processed through the mail. We are not able to process exchanges at our location. However, our partner Belmont Army at 1318 N Milwaukee Ave, Chicago, IL 60622 in Wicker Park is available to assist with exchanges or upgrades. Belmont Army has a wide selection of STH apparel. You can call them for their availability. You must have a printed order confirmation receipt, no exceptions. What is exchangeable are full priced items (no sale items) in new condition, within 30 days of receiving the item, exchanges of same or greater value only. Belmont Army will refuse an exchange if it falls outside of this policy. Otherwise, the above returns returns and exchanges info applies.
New apparel & everything
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